100% Satisfaction Guarantee
Your satisfaction is extremely important to us, and your feedback helps us improve our products and services. If for any reason you are not 100% satisfied with your purchase, contact Best Buy Button & Buckle within 30 days from the invoice date for a full refund or exchange, excluding shipping charge and 20% restocking fee.
Orders processed by 1:00PM Pacific Standard Time Monday-Friday will be shipped within 24-48 hours, unless the products are on back order. Please be aware that our shipping options are offered for weekday delivery only.
All prices are subject to change without prior notification. We are not responsible for misprints or out of stock items.
Actual styles of some products may vary from the pictorial representation found in the web site.
Refunds will be made with the same method of payment as the original order. Credit card refunds may be made only to the same card used for the original purchase. The charge will appear on the credit card until the returned product is received in the Best Buy Button & Buckle warehouse. Refund will be credited within 15 days after the return is received.
Shipping charge is non-refundable. Shipping Rate is subject to change without prior notice. Oversize items and some destinations may be subject to additional charges.
TO RETURN MERCHANDISE:
OBTAIN A RMA #
1. All returns must have a RMA number for processing. RMA are only valid for 30 days (Postmarked by or Carrier Posted by the 30th day) and can only be obtained by sending e-mail to us.
2. Packages without a RMA number on the outside of the package will not be accepted.
3. Products received after 30 days will be returned to the customer and freight billed to the customer credit card.
Repack the product in its original packaging, along with all manuals and related materials. The RMA number must be clearly marked on the outside box / package. Please Note: We must receive all original products in order to process your return or exchange. Best Buy Button & Buckle is not responsible for products that are damaged due to poor packaging or lost shipments. Remember to keep your Tracking Number.
RETURN SHIPPING CHARGES:
The customer is responsible for shipping charges on returned products; Best Buy Button & Buckle will match your shipping method on your replacement or exchange product. If the return is our mistake, we will refund the entire shipping cost with original refund.
RETURN SHIPPING METHOD:
Best Buy Button & Buckle strongly recommends you use a carrier that can provide you with tracking numbers and proof of delivery for your protection. Remember to keep your Tracking Number.
PRODUCT DAMAGED IN TRANSIT:
If your product arrived DAMAGED in transit, it is best to REFUSE it back to the carrier attempting delivery. Please inform Best Buy Button & Buckle of the refusal. If you accept the package, make sure it is noted on the carrier delivery record in order for Best Buy Button & Buckle to file a damage claim. Save the merchandise and the original box and packing it arrived in; notify Best Buy Button & Buckle immediately to arrange for a carrier inspection and pick up of the damaged merchandise.
RETURNED PRODUCT CONDITION:
LIKE NEW CONDITION:
All returned products must be returned 100% complete, including all of its components, all original boxes and packing materials, manuals and etc.
INCOMPLETE, SCRATCHED or DAMAGED CONDITION:
Best Buy Button & Buckle reserves the right to refuse crediting the customer account and the product will be returned to the customer. The return freight will be billed to the customer credit card.
All defective product (or develops problems not related to misuse or abuse) returned within 30 days from purchase will be credited to customer account. Defective product returned after 30 days may be returned for repair or exchange only, at Best Buy Button & Buckle's option. Beyond 90 days, Best Buy Button & Buckle will not accept or replace defective and incompatible products.
If the product is INCOMPATIBLE with your product or machine, contact Best Buy Button & Buckle within 30 days from the invoice date and a replacement product will be sent if error is determined to be caused by Best Buy Button & Buckle. If Best Buy Button & Buckle sends a correct replacement, cross shipments must be secured by credit card for customers and a charge will appear on the credit card until the returned product is received in the Best Buy Button & Buckle warehouse. Refund will be credited within 15 days after the return is received. If Best Buy Button & Buckle does not have a product that will work in that system, Best Buy Button & Buckle will issue an RMA and refund the purchase price within 30 days from the invoice date.
Upon receipt of an RMA number, ship products with the RMA# clearly written on the outside of the packaging to the following addresses:
Best Buy Button & Buckle
3579 E. Foothill Blvd. Suite 395
Pasadena, CA 91107, USA
For all other return inquiries, please contact us at firstname.lastname@example.org.